Helping to find a residential placement for a family or friend can be a complex process so we have provided some information which may help you to make an informed decision.
A care home is where a person will receive accommodation and care 24 hours a day. All care homes must be registered with the Care Quality Commission (CQC).
When considering a care home, there are lots of things you may want to consider. We have provided a list of questions you may want to ask, or your friend / relative may want to ask.
- What is the latest CQC inspection rating?
- Can I see the most recent inspection report?
- How far away Is the service from family and friends?
- Is it close enough to local amenities?
- Is there a local education centre?
- Does the service feel like ‘home’ and is it kept clean, tidy and well maintained?
- Is the bedroom suitable?
- Are the living spaces accommodating for all residents?
- What is the services philosophy?
- How does the service plan care?
- How many staff Is there and what training do they have?
- How do staff manage challenging behaviour?
- When can we visit?
- Will my friend / relative be able to learn new skills or maintain their level of independence?
- Will my friend / relative have a say in how the service is run?
- Is there a telephone my friend / relative can use?
- Can my friend / relative have a pet?
- How often will my friend / relative access the community?
- Will my friend / relative still go on holiday each year?
Once you and your friend / relative have visited the services and you have an idea of which services will meet needs and wishes of your friend / relative, arrangements can be made with the services to complete an assessment for your relative / friend. You may want to be present for any assessments carried out. The assessment will be completed by a representative of the service you have chosen and will involve answering questions about their likes, dislikes, goals, aspirations, care needs and any health needs and specific diagnosis. Once the representative of the service has completed the assessment, they will put together a report which states how they will meet your friend / relatives needs and will provide a costing.
The assessment report will be taken to panel, along with the costings provided by the service. If the costs are agreed, your friend / relative may want to visit the service on occasions to get to know the staff and who they will be living with before they move in. This is often referred to as the ‘transition’ process.
Once your friend / relative has settled in, the social worker will carry out reviews to ensure that the placement is working and that your friend / relative is happy.
When your friend / relative is settled in the service, to maintain good communication, the home manager will discuss your preferred method of communication and discuss dates of family forums and any specifics regarding the service your relative / friend is living in.