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Hard work recognised in CQC visit to Ashby House

Ashby House was recently inspected by the CQC and we are proud to have scored good on all areas. The registered manager and the staff really enjoyed the whole process of having the CQC inspector and expert by experience at the home and getting the chance to show case all the work that they have been doing since the service opened in May 2018.

It was a great day and the subsequent report recognised all the hard work and dedication of the skilled team at Ashby House in supporting and improving the lives of all the service users who live there.

Some of the key points raised in the report highlighted:

  • People were treated with kindness and had warm, caring relationships with staff. Staff treated people with respect and promoted their privacy and dignity at all times.
  • People received personalised care from staff who understood their needs well.
  • There was a strong emphasis on fulfilling people’s aspirations and supporting them to achieve their goals. People were supported to take part in activities that involved them in the local community and enabled them to build friendships outside of the home.
  • Professionals were positive about the outcomes people achieved at the service.
  • Staff developed innovative ways to support people to manage behaviour that challenged the service, whilst minimising restrictions on people.
  • People received safe care, with risks continually assessed to ensure both their home environment and outings in the community were safe.

In addition to the this the inspector recognised the teams approach to working collaboratively with other professionals to ensure people received effective care and put in place robust management processes to drive continuous improvement. Furthermore, Sarah Lycett’s (Registered manager) approach to creating an open, and positive culture across the service which ensured people’s diverse needs were understood and respected was also noted. Our ethos of creating conducive environments to promote independence was also recognised with the inspector stating in the report  that “People were supported to be as independent as possible and have maximum choice and control of their lives. Staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.”

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