We take pride in the commitment shown by our teams to deliver high quality support to individuals we take care across all our homes and are always happy to receive recognition of this from families, professionals and the CQC. Station House was recently inspected by the CQC in an unannounced visit where the home received excellent feedback and recognition of all the hard work that the team have put in since its last inspection.
The inspector praised the relaxing and homely environment that they observed and how this was obviously reflected in how comfortable the residents were. The report highlighted that our staff clearly followed guidelines and regulations around ensuring the safety of those individuals that we care for. The team were also praised for their excellent understanding of each residents care plans and how their individual needs could be met.
The leadership of the home were commended on changes that they had implemented in a short period of time to ensure that there was a robust recruitment process, increased staff knowledge/training, robust procedures around medication and rigorous reporting procedures. As part of the CQC inspection families of individual’s who live at Station House were contacted for feedback and they commented “there is brilliant leadership. As a result, the staff seem happy and seem to enjoy working there”. External professionals who worked with the Station House team also praised the homely environment and the friendly and professional approach of the team at Station House.
All key lines of enquiry were rated as good and that is something that we are extremally proud of and wanted to thank the whole Station House team!