At Ashby House, we are always looking to improve our service and better our processes. We care about those who live at Ashby and want to use their opinion to help shape our future team. This is why we decided to ask our residents to get involved in our recruitment process – to help select the best candidates for our current Support Worker vacancy.
Our resident Mel was excited to get involved in the process and give her opinion from the viewpoint of the residents in the home. She understands more than anyone the needs of the people living at Ashby House, and what makes a good support worker. Working alongside our manager Sam, Mel took the views and opinions of her fellow residents and formulated them into questions that we incorporated into our interview process. Additionally, Mel asked some of our usual questions to potential candidates to gain an understanding of our interview process that she could share with her fellow residents.
Not only did this process help our residents get to know potential new members of the team, but it also allowed the potential candidates during the interview to gain a better understanding of the type of people they will be working to support. Mel was able to communicate some of the needs and priorities of our residents far better than any of our recruitment team would.
Including Mel in our process allowed us to better understand the issues that are most important to our residents, and the qualities that they look for in their ideal support worker. This, in turn, led to us being able to make better hiring decisions. Additionally, hearing what was important to Mel during this interview process allows us to better tailor our services in the home.
Our service users are the most important part of Godfrey Care, and it is important to us that they are happy with the care being provided to them. In the future, we aim to include them in more of our interviews– taking on board their opinions and bettering our future teams.